VIP Service

Meet & Assist services

in all Italian airports

Arrival and transit Meet and Assist

The passengers are:
  • met at aircraft gate or at the entrance of the terminal, depending upon aircraft parking, airport infrastructure, security procedures and services requested
  • assisted through immigration, security and customs
  • escorted to the lounge and subsequently to the gate or aircraft of departing flight (depending upon aircraft parking, airport infrastructure, security procedures and services requested), for transit services;
  • escorted to baggage delivery belt for collecting the luggage and subsequently to arranged ground transportation, for arrival services.

Departure Meet and Assist

The passengers are:
  • met kerbside at an arranged meeting point
  • assisted through check-in, security and passport control
  • escorted to the lounge or shopping and at the appropriate gate or to the aircraft depending upon aircraft parking, airport infrastructure, security procedures and services requested.

Prices

Service
Price, eur
Up to 2 passengers
210.00
From 3 to 5 passengers
235.00
From 6 to 10 passengers
265.00
From 11 to 15 passengers
295.00
Extra staff fee (on request)
125.00
VAT Refund Assistance
125.00
Delay fee - per hour or fraction exceeding the 3 hrs of service time
40.00
Night surcharge (21:00-07:00)
20%
Late booking fee - service booked within 12 hours from flight STA/STD
40.00
Late booking fee - service booked within 6 hours from flight STA/STD
65.00

Terms and conditions:
  • Prices are for 1 dedicated staff per service
  • Prices are for 3 hours services starting from 30 minutes before the STA (Schedule Time of Arrival) of the flight (arrival and transit M&A) or 30 minutes before the scheduled time of appointment (Departure M&A)
  • Any other service not mentioned above will be quoted ad-hoc based on the details and requirements of the client
  • Cancellation fees:50% for cancellation 12 hours before service; 100% for cancellation 6 hours before service
  • Security restrictions that impact on the level of the services provided may apply for specific flights/airports. Security restrictions will be communicated at the time of the booking

Additional services available in italian airports

MILAN MALPENSA AIRPORT
Fast track
EUR 15.00 /pax
VIP Lounge
EUR 50.00 /pax (compulsory booking 24 h in advance)
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 225.00 Top Class Van for up to 1 pax
• EUR 265.00 Top Class Van for up to 2 pax
• EUR 365.00 Top Class Van for 3-7 pax
• EUR 400.00 Dedicated bus from 8 pax or more
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage T1
EUR 30.00 up to 3 luggage
Porterage T2
EUR 110.00 up to 3 luggage
MILAN LINATE AIRPORT
Fast Track
EUR 15.00 /pax
VIP Lounge
EUR 50.00 /pax (compulsory booking 24 h in advance)
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 440.00 Top Class car for up to 1 pax
• EUR 90.00 for each additional pax
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
EUR 30.00 up to 3 luggage
VENICE MARCO POLO AIRPORT
Fast Track & VIP Lounge
EUR 65.00 per pax – open from 09:00 to 21:00 (compulsory booking 24 h in advance)
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 120.00 minibus for up to 5 pax
30% night surcharge for services rendered in the lapse of time from 22:00 to 08:00
Porterage
• EUR 85.00 for up to 5 pieces of luggage
• EUR 10.00 per each additional piece of luggage up to a maximum of 10 pieces
VERONA VILLAFRANCA AIRPORT
Fast Track
EUR 15.00 per passenger
VIP Lounge
EUR 35.00 per passenger
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 140.00 Cobus
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
• EUR 85.00 up to 5 pieces of luggage
• EUR 10.00 per each additional piece of luggage up to a maximum of 10 pieces
TORINO CASELLE AIRPORT
Fast Track
EUR 15.00 per passenger
VIP Lounge
EUR 45.00 per passenger
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 140.00 minibus for up to 7 pax
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
• EUR 85.00 up to 5 pieces of luggage
• EUR 10.00 per each additional piece of luggage up to a maximum of 10 pieces
BOLOGNA G.MARCONI AIRPORT
LFast Track & VIP Lounge
EUR 45.00 per passenger
Porterage
• EUR 85.00 up to 5 pieces of luggage
• EUR 10.00 per each additional piece of luggage up to a maximum of 10 pieces
FLORENCE GALILEI AIRPORT
Fast Track
EUR 15.00 per pax
VIP Lounge
EUR 45.00 per passenger – open from 05:30 to 21:30 (compulsory booking 24 h in advance)
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 250.00 for up to 2 passengers
• EUR 325.00 for up to 6 passengers
• EUR 625.00 dedicated bus with driver (no VIP) for over 6 passengers
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
• EUR 85.00 up to 5 pieces of luggage
• EUR 10.00 per each additional piece of luggage up to a maximum of 10 pieces
ROME FIUMICINO AIRPORT
Fast track
EUR 10.00 /pax – open from 05:00 to 23:00 local time
VIP Lounge
EUR 45.00 /pax – open from 06:15 to 23:45 local time
VIP Lounge Alitalia
EUR 70.00 /pax - open from 06:15 to 23:45 local time – available only for passengers flying with Alitalia ticket
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 150.00 / car for up to 2 pax
• EUR 190.00 /minibus form 3-6 pax
• EUR 275.00 /cobus for over 7 pax
30% night surcharge for services rendered from 20:00 to 08:00
Tarmac AZ Flight
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 150.00 /car for up to 2 pax
• EUR 275.00 /minibus for 3-4 pax
• EUR 345.00 /cobus for 4-5 pax
30% night surcharge for services rendered from 20:00 to 08:00
Porterage
Regular service (not guaranteed until 31/10/18):
• EUR 10.00 per each regular size piece of luggage
• EUR 10.00 per each oversize piece of luggage
• EUR 15.00 per service between terminals
Additional service (guaranteed):
• EUR 85 per 1 extra staff for every 3 pieces of luggage
NAPOLI CAPODICHINO AIRPORT
Fast Track
EUR 15.00 per pax
VIP Lounge
EUR 45.00 per passenger – open from 05:30 to 21:30 (compulsory booking 24 h in advance)
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 115.00 minibus for up to 7 pax
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
• EUR 85.00 up to 4 pieces of luggage
• EUR 15.00 per each additional piece of luggage up to a maximum of 10 pieces
BARI PALESE AIRPORT
Fast Track & VIP Lounge
EUR 50.00 per passenger
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 115.00 minibus for up to 7 pax
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
• EUR 85.00 up to 5 pieces of luggage
• EUR 10.00 per each additional piece of luggage up to a maximum of 10 pieces
PALERMO PUNTA RAISI AIRPORT
Fast Track
EUR 10.00 per passenger
VIP Lounge
EUR 45.00 per passenger
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 65.00
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
• EUR 85.00 up to 7 pieces of luggage
• EUR 110.00 up to 12 pieces of luggage
CATANIA FONTANAROSSA AIRPORT
Fast Track
EUR 15.00 per pax
VIP Lounge
EUR 40.00 per passenger – open from 06:30 to 21:30 (compulsory booking 24 h in advance)
Tarmac
Vip car or minibus on ramp available only in case aircraft is parked at remote stand
• EUR 85.00 minibus for up to 6 pax
30% night surcharge for services rendered in the lapse of time from 20:00 to 08:00
Porterage
• EUR 85.00 up to 5 pieces of luggage
• EUR 10.00 per each additional piece of luggage up to a maximum of 10 pieces

Tarmac cancellation policy (except Milano Linate and Venice):
• Less than 12 hours - 50% (irrespective of whether or not the cancellation is due to the fact that the flight is going to be parked at finger instead that at a remote stand);
• No show - 100% of cost.

Tarmac cancellation policy for Venice:
• Less than 24 hours - 50% (irrespective of whether the cancellation is due to the fact that the flight is going to be parked at finger instead that at a remote stand);
• No show - 100% of cost.

Tarmac cancellation policy for Milano Linate:
• Less than 24 hours - 100% of cost (irrespective of whether the cancellation is due to the fact that the flight is going to be parked at finger instead that at a remote stand).

The rates are valid till 31.12.18.